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makeContact LLC Privacy Policy


Effective Date: August 14, 2025
Last Updated: August 14, 2025

1. INTRODUCTION AND SCOPE

1.1 Our Privacy Commitment

makeContact LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information ("Information") when you use our platform, website, mobile applications, and related services (collectively, the "Service").

1.2 Agreement to Privacy Practices

By using our Service, you agree to the collection, use, and disclosure of your Information as described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our Service.

1.3 Scope of Application

This Privacy Policy applies to:

  • All users of the makeContact Service, including Community Members and Service Coordinators;

  • All Information collected through our Service, website, and mobile applications; OR

  • Information collected from third parties in connection with our Service.

This Privacy Policy does not apply to:

  • Third-party websites or services linked from our Service;

  • Services provided by Organizations through our platform (governed by their own privacy policies); OR

  • Information collected by Organizations independently of our Service.


2. INFORMATION WE COLLECT

This section describes all Information we collect from or about you in connection with our Service.

2.1 Community Member Information

Account and Profile Information:

  • Name, email address, phone number, date of birth

  • Zip code and general location information

  • Profile preferences, interests, and accessibility needs

  • Authentication credentials for our Service

Service Registration Information:

  • Any information required by Organizations for Service participation

  • Emergency contact information when required for safety

  • Optional accessibility accommodations and special requirements

  • Payment information for any paid Services (processed by third-party payment processors)

Communications and Feedback:

  • Messages sent through our platform

  • Customer support inquiries and correspondence

  • Feedback, ratings, and reviews

  • Survey responses and research participation

2.2 Service Coordinator and Organization Information

Organization and Account Information:

  • Personal contact information (name, email, phone, job title)

  • Organization details (name, address, type, tax ID)

  • Verification documents and credentials for our Service

  • Service area definitions and geographic coverage

Content and Service Information:

  • Service descriptions, schedules, and requirements

  • Resources, announcements, and promotional materials

  • Images, videos, and other multimedia content

  • Pricing and availability information

Administrative Information:

  • User management data for Organization accounts

  • Billing and subscription information for our Service

  • Analytics and reporting preferences

2.3 Information We Collect Automatically

Usage and Interaction Data:

  • Pages visited, features used, and time spent on our Service

  • Search queries and filter preferences

  • Services viewed, favorited, or registered for

  • Navigation patterns and user interface interactions

  • Guest management activities (for Service Coordinators)

  • Resource downloads and link clicks

  • Share button usage and sharing method preferences

Device and Technical Information:

  • Device type, model, and operating system

  • Browser type, version, and language settings

  • IP address and general geographic location

  • Device identifiers and mobile advertising IDs

  • Network connection information

Analytics and Performance Data:

  • Service performance metrics and user behavior patterns

  • Feature usage statistics and error logs

  • A/B testing and experimentation data

  • Service view counts and engagement metrics

  • Download tracking for resources and attachments

  • System performance and health monitoring data

2.4 Information from Third Parties

Authentication and Social Media:

  • Information from third-party authentication providers (Google, Apple, Facebook)

  • Profile information from connected social media accounts (with your permission)

Payment and Financial Information:

  • Transaction data from payment processors

  • Payment method details and billing addresses

  • Subscription status and payment history

Verification and Business Intelligence:

  • Organization verification data from third-party services

  • Business registration and licensing information

  • Professional credential verification

2.5 Health Information and Limitations

Limited Health Data Collection: We do not directly collect detailed health or medical information. We may collect limited information including:

  • Basic accessibility accommodations needed for Service participation

  • General activity restrictions relevant to specific Services

  • Emergency contact information for safety purposes

  • Dietary restrictions or allergies for food-related Services

Important: We are not a HIPAA covered entity and don't intend for HIPAA regulations to apply to our Service. Organizations providing health Services are responsible for their own HIPAA compliance.


3. HOW WE USE YOUR INFORMATION

This section explains how we use the Information we collect to provide and improve our Service.

3.1 Service Provision and Platform Operations

To Provide and Improve Our Service:

  • Create and manage user accounts and profiles

  • Facilitate service discovery, registration, and communication

  • Process payments and manage subscriptions

  • Provide customer support and technical assistance

  • Send important notices about your account or Services

3.2 Safety and Security

To Ensure Platform Safety and Security:

  • Verify user identities and Organization credentials through our administrative verification process

  • Detect and prevent fraud, abuse, and security threats

  • Investigate violations of our Terms of Service

  • Protect the rights and safety of users and the public

Verification is Not an Endorsement: Our verification process is limited to administrative record-matching and does not constitute any endorsement or guarantee of Organization quality, safety, or professional qualifications.

3.3 Communication and Marketing

Service-Related Communications:

  • Send service confirmations and reminders

  • Provide updates about platform features and changes

  • Send promotional communications (with your consent, where required)

  • Respond to feedback and support requests

3.4 Analytics and Business Intelligence

Platform Improvement:

  • We may use aggregated, de-identified Information for analytics and research

  • Conduct A/B testing and feature experimentation

  • Develop new features and services

  • Support strategic planning and business development


4. HOW WE SHARE YOUR INFORMATION

4.1 Service Provision Sharing

Community Member Registration Data: When you register for a Service in connection with our Service, we share necessary information with the relevant Organization, including:

  • Your name, contact information, and registration details

  • Any accessibility accommodations you specify

  • Emergency contact information when required for safety

Organizations are responsible for:

  • Protecting the information you provide according to their own privacy policies

  • Using your information only for legitimate Service provision purposes

  • Complying with applicable privacy and professional confidentiality laws

4.2 Service Providers and Business Partners

We share information with trusted third parties who help us operate the platform in connection with our Service:

  • Cloud hosting and data storage providers

  • Payment processors for billing and subscription management

  • Email and communication services for notifications and support

  • Analytics and performance monitoring services

  • Security and fraud prevention services

  • Identity and business verification services

4.3 Legal and Safety Disclosures

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Investigate potential violations of our Terms of Service or applicable laws

  • Protect the safety and rights of users, employees, or the public

  • Prevent fraud, security threats, or other illegal activities

  • Respond to emergency situations involving imminent harm

  • Comply with legal process, court orders, and government requests

4.4 Business Transfers and Corporate Changes

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice of any such transfer and may require the acquiring entity to honor the commitments in this Privacy Policy.

4.5 Aggregated and De-Identified Information

We may share aggregated, de-identified information that cannot reasonably be used to identify you, including:

  • Platform usage statistics and trends

  • Service category popularity and geographic distribution

  • User behavior patterns and engagement metrics

  • Industry benchmarking and reporting


5. YOUR PRIVACY CHOICES AND CONTROLS

5.1 Account Access and Management

You can access, review, and update your personal information through your account settings. You may also contact us directly at legal@helpmakecontact.com for assistance with:

  • Accessing your personal information

  • Correcting inaccurate information

  • Updating your preferences

  • Deleting your account

5.2 Communication and Notification Preferences

You can control our notifications by:

  • Updating notification settings in your account

  • Using unsubscribe links in marketing emails

  • Replying "STOP" to text messages

  • Adjusting push notification settings in your device

Types of Communications:

  • Essential Service Communications (cannot opt out): Account security, service confirmations, legal notices

  • Product Updates (can opt out): Platform improvements, new features

  • Marketing Communications (can opt out): Newsletters, promotional offers

5.3 Data Sharing and Visibility Controls

You can control how your information is shared by:

  • Managing privacy settings for profile visibility

  • Choosing what information to share when registering for Services

  • Controlling which Organizations you follow

  • Managing social media integration settings


6. DATA RETENTION AND DELETION

6.1 Retention Principles

We retain your information for up to 2 years or as long as necessary to:

  • Provide our Service and fulfill the purposes described in this Privacy Policy

  • Comply with legal obligations and regulatory requirements

  • Resolve disputes and enforce our agreements

  • Maintain security and prevent fraud

6.2 Specific Retention Periods

Account Information:

  • Active accounts: Retained while your account remains active

  • Inactive accounts: Reviewed after 2 years of inactivity

  • Closed accounts: Most data deleted within 30 days, some converted to anonymized data

Service Registration Data:

  • Current registrations: Retained until Service completion plus 1 year

  • Historical registrations: Retained for 2 years, then converted to anonymized analytics data

  • Communication records: Retained for 2 years

Financial and Billing Information:

  • Payment data: Retained for 7 years for tax compliance requirements

  • Transaction records: Retained as required by payment processors (typically 7 years)

Analytics and Usage Data:

  • Identifiable usage data: Retained for 2 years

  • Anonymized aggregated data: Retained indefinitely for business intelligence

6.3 Account Deletion Process

When you request account deletion through your account settings or by contacting us:

  1. Immediate actions: Your profile is hidden and account access is disabled

  2. Grace period: You can reactivate your account by contacting us during a brief grace period

  3. Systematic deletion: Personal information is removed from active systems

  4. Legal compliance: Some information may be retained longer as required by law, or converted to anonymous aggregated data for business analytics

Limitations: Organizations may retain information they collected directly from you according to their own policies.


7. SECURITY MEASURES

7.1 Technical Safeguards

We implement appropriate technical measures to protect your information, including:

  • Data encryption in transit and at rest

  • Access controls and authentication systems

  • Regular security assessments and monitoring

  • Secure cloud hosting with certified providers

7.2 Organizational Safeguards

Our organizational security measures include:

  • Employee training on privacy and security

  • Vendor management and security requirements

  • Data governance and privacy by design principles

  • Incident response procedures

7.3 Security Limitations and User Responsibilities

No method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. By using our Service, you acknowledge and accept these inherent security risks.

Your Security Responsibilities:

  • Use strong, unique passwords

  • Keep your account information current

  • Report suspicious activity immediately

  • Be cautious about information sharing


8. INTERNATIONAL DATA TRANSFERS

8.1 Cross-Border Processing

makeContact operates globally, and your information may be transferred to and processed in countries other than your own, including the United States where our primary servers are located.

8.2 Transfer Safeguards

We ensure appropriate protections for international transfers through:

  • Standard Contractual Clauses approved by relevant authorities

  • Adequacy decisions by regulatory bodies

  • Other lawful transfer mechanisms as available


9. REGIONAL PRIVACY COMPLIANCE

9.1 Our Compliance Commitment

We intend to comply with applicable privacy laws in all jurisdictions where we operate. This includes implementing appropriate privacy protections and user rights mechanisms as required by law.

9.2 Specific Jurisdictions

For users in jurisdictions with specific privacy rights (such as California, European Union, or other states with comprehensive privacy laws), additional rights may be available. Please contact us at legal@helpmakecontact.com to understand what rights may apply to you.


10. CHILDREN'S PRIVACY

10.1 Age Restrictions

Our Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18. If we discover we have collected information from someone under 18, we will delete it promptly.

10.2 Parental Notice

If you believe we have collected information from someone under 18, please contact us immediately at legal@helpmakecontact.com.


11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Types of Cookies We Use

Essential Cookies (Cannot be Disabled):

  • Authentication cookies to maintain your logged-in session

  • Security cookies for fraud prevention

  • Performance cookies for Service optimization

Analytics Cookies (Can be Disabled):

  • Usage analytics to understand Service usage

  • Performance monitoring for technical improvements

  • Feature usage tracking for Service development

We Do NOT Currently Use:

  • Advertising or marketing cookies

  • Cross-site tracking for advertising

  • Third-party advertising networks

11.2 Cookie Management

You can control cookies through:

  • Browser settings to block or delete cookies

  • Analytics opt-out tools in your account settings

  • Device settings for mobile advertising controls


12. UPDATES TO THIS PRIVACY POLICY

12.1 Policy Changes

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices or new features

  • New legal requirements

  • User feedback and best practices

12.2 Notification Process

For Material Changes:

  • Email notification to your registered address

  • Prominent notice on our Service

  • Updated "Last Modified" date

For Non-Material Changes:

  • Updated Privacy Policy posted immediately

  • Change log available upon request

12.3 Continued Use

Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.


13. CONTACT INFORMATION

13.1 Privacy Contact Information

General Privacy Inquiries:

Privacy Rights Requests:

13.2 Request Process

To exercise privacy rights:

  1. Contact us with your specific request

  2. We may require identity verification

  3. We will respond within reasonable timeframes

  4. Complex requests may take additional time

 

This Privacy Policy is effective as of the "Effective Date" listed above. By using the makeContact Service, you acknowledge that you have read and understand this Privacy Policy.

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